Responsible Play Policy
Fin&Win Competitions

Effective Date: 01/12/2025

Company Name: Fin&Win Competitions (operated by Devon Aquatics Ltd)

1. Our Commitment

Fin&Win Competitions is committed to promoting safe, responsible, and enjoyable participation. Our prize draws are designed for fun — supporting the aquarium hobby community.

We believe competitions should be exciting, social, and fair, never harmful or stressful.

2. Not Gambling

Fin&Win Competitions operates as a UK prize competition business — not a gambling provider.

• There are fixed ticket numbers and transparent published odds.
• No skill-based questions are required for paid entry.
• Free postal entry is always available (see Terms & Conditions).

Even though this is not gambling, responsible behaviour still matters.

3. Play Responsibly

• Set a personal monthly spending limit — and stick to it.
• Only participate if you can afford it comfortably.
• Never chase wins, losses, or outcomes.
• Competitions should be entertainment, not a financial plan.
• Take breaks if participation stops feeling fun.

4. Age Restrictions

Fin&Win Competitions is strictly for UK residents aged 18 or older.

We use age verification and reserve the right to request proof of identity at any time. Accounts created by or for minors will be closed immediately.

5. Signs You May Need a Break

• Spending more than intended
• Feeling anxious, guilty, or stressed about entering
• Entering to “win money back”
• Borrowing funds to participate
• Difficulty stopping or limiting spending

If any apply to you — pause, reflect, and consider support options below.

6. Self-Exclusion & Account Controls

If you feel you need space, you can request:

• temporary account suspension
• spending blocks
• permanent self-exclusion

Simply email us — support is confidential, respectful, and fast.

7. Supporting Someone Else

If you're concerned about a friend or family member’s participation, please reach out — we will listen and assist appropriately while respecting privacy and data laws.

8. External Help & Support

These services are independent, free, confidential, and available to anyone.

9. Marketing & Communication Ethics

• We do not target vulnerable individuals or minors.
• We avoid misleading claims about winning or financial gain.
• Customers may unsubscribe from marketing at any time.

10. Updates to This Policy

We may update this Responsible Play Policy to reflect improvements, regulatory changes, or customer feedback.

11. Contact Us